about our mortgage services

Arrange it Free

The UK’s Free Mortgage Broker

Details last amended 11/09/2006

Arrange it free Ltd,

Unit 23a, The Business Centre, The Street,

Earl Soham, Woodbridge, IP13 7SA Suffolk

Tel : 01728 685 137

Email : arrangeitfree@yahoo.co.uk

1.

The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2.

Whose mortgages do we offer?

We offer mortgages from the whole market.

We only offer mortgages from a limited number of lenders.

Ask us for a list of the lenders we offer mortgages from.

We only offer mortgages from a single lender.

3.

Which service will we provide you with?

We will advise and make a recommendation for you after we have assessed your needs.

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4.

What will you have to pay us for this service?

No fee. We will be paid by commission from the lender.

A fee and we will also be paid commission from the lender.

You will receive a key facts illustration when considering a particular mortgage which will tell you about any fees relating to it.

5.

Refund of fees

If we charge you a fee, and your mortgage does not go ahead, you will receive:

We do not charge fees. Refund of fees not applicable.

6.

Who regulates us?

Arrange it free Ltd, Unit 7 The Business Centre, The Street, Earl Soham, Woodbridge, Suffolk. IP13 7SA is authorised and regulated by the Financial Services Authority. Our FSA Register number is 303612.

Our permitted business is advising on and arranging regulated mortgage contracts.

You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.

7.

What to do if you have a complaint

If you wish to register a complaint, please contact us:

… in writing

Write to: Arrange it free Ltd, Unit 7 The Business Centre, The Street, Earl Soham , Woodbridge, Suffolk, IP13 7SA

… by phone

Telephone – 01728 685 137

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

8.

Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.

Further information about the compensation scheme arrangements is available from the FSCS.